Optimization of portfolio and project management
For Tilburg municipality.
A future-proof and resilient project organization
With its 227,694 inhabitants (1-1-2023), Tilburg is the 7th largest city in the Netherlands. Since 2012, the Municipality of Tilburg has been working with Fortes software. A project to optimize portfolio and project management will start in 2022.
PPI Employees
Projects
Teams
About Tilburg
Approximately 2,500 people work for the Municipality of Tilburg. Together they perform all municipal tasks and responsibilities and also work on a diversity of projects, ranging from executive projects and tenders to administrative change plans. In 2012, the Municipality of Tilburg started a PPI department: Program, Project and Interim Management. The purpose of this department is to bring the approach to project-based work more in line. To support this department, Fortes software is chosen, then Principal Toolbox, later Fortes Change Cloud (FCC).
Anno 2023, more than 1,200 projects are administered within FCC. Of the 19 departments within the Municipality, the PPI department is the one that uses FCC the most intensively. To support the colleagues in using FCC, each team of the PPI department has a Key User – an experienced user who serves as the first point of contact. In addition, there are three functional administrators department-wide. Together, the project managers, key users and functional administrators make up the core FCC team.
Source: Municipality of Tilburg
We really invested in working together as a team. We are now reaping the benefits of that.
Arnold Tilgenkamp of Promista (left) and
Yvonne Tack of the Municipality of Tilburg (right)
Source: Municipality of Tilburg
The project
Personnel shifts take place in 2022. Yvonne Tack, formerly Key User, will take on the role of FCC project leader along with Arnold Tilgenkamp (Promista). Some bottlenecks are emerging as a result of the personnel changes.
- A lot of essential knowledge is invested in only a few employees. The loss of those employees is palpable.
- Not all departments operate on the latest version of FCC. As a result, not everyone can use the latest features.
- Functional administrators not only handle far-reaching technical questions, but also perform tasks that are operational in nature. Some of these tasks should be performed by the key users.
Together with implementation partner Promista, a plan of action is being drawn up to solve the bottlenecks. This includes four focal points. The spearheads are then worked out in a sub-plan.
The result
The benefits of the project – besides achieving the strategic goals, are clearly felt:
- The handling speed of support tickets is much shorter.
- There is more team experience and cooperation. Functional administrators and key users know each other better, so there is also more mutual coordination and utilization of each other’s strengths.
- There is more visibility and positive sentiment about FCC.
The FCC core team
Source: Municipality of Tilburg
Want to know more about this project?
Download the full case study
In our comprehensive case study, you can read more about how Tilburg tackled the optimization of FCC usage. You can read about the spearheads in the plan of approach and the Best Practices as a result of this project.
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